Privacy Policy

Last Updated: 30th July 2025

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At Zelica Health, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

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1. Protected Health Information (PHI) and Sensitive Information
Both HIPAA and the Privacy Act categorize health information as sensitive and require additional safeguards. This includes your medical history, billing information, and treatment details, which may be used to identify you.

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2. How Do We Use Your Personal Information?

We may collect, use, and disclose your personal and health information for the following purposes:

• Treatment: To coordinate healthcare and communicate with healthcare professionals involved in your care.

• Payment: To facilitate billing and payment for healthcare services.

• Healthcare Operations: To improve our services, conduct administrative tasks, and comply with regulatory obligations.

​Under Australian law, we only collect sensitive information with your consent unless required by law.

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3. Data Security and ZedMed
We take security seriously and use ZedMed, a trusted and secure health information management platform, to store and manage your data. ZedMed adheres to privacy standards that comply with both Australian and US laws to ensure that your data is kept safe from unauthorized access.

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4. Your Rights

You have specific rights under both HIPAA and the Australian Privacy Act, including:

• Right to Access: You can request access to your health records.

• Right to Correct Information: You may ask us to correct inaccurate or incomplete information.

• Right to Restrict Use/Disclosure: You can request restrictions on how we use and disclose your information.

• Right to Confidential Communications: You can request that we contact you using specific communication methods or locations.

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5. Cookies and Analytics

• Cookies: Our website uses "cookies" to enhance your experience. A cookie is a small text file that a website stores on your computer or mobile device when you visit the site. We use cookies for website analytics (to understand how our site is used) and to remember your preferences. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent. However, if you do so, some parts of the site may not function properly.

• Google Analytics: We use Google Analytics to track and report website traffic. Google Analytics uses cookies to collect information about your use of the website, which is then transmitted to and stored by Google on servers in the United States. This information is used to evaluate visitors' use of the website and compile statistical reports on website activity. Google's privacy policy can be found at https://policies.google.com/privacy.

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6. Data Security Safeguards

We implement various security measures to protect your personal and health information:

• Administrative Safeguards: Policies and procedures to ensure proper handling of sensitive information.

• Technical Safeguards: Encryption and secure management systems such as BestPractice to protect your information.

• Physical Safeguards: Restricted access to sensitive information stored in physical or digital formats.

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7. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that we correct any inaccurate, incomplete, or out-of-date information. To do so, please contact us using the details below. We may require you to verify your identity before processing your request.

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8. Breach Notification
In the event of a data breach from ZedMed, Zelica Health will work proactively with ZedMed and relevant authorities to notify affected individuals in compliance with both HIPAA and the Australian Privacy Act. This will include details of the breach, the information affected, and steps to mitigate further risk.

 

9. Making a Complaint

If you believe that we have breached the Australian Privacy Principles, or have any other privacy complaint, please contact us immediately using the details below. We will investigate your complaint and endeavour to resolve it as quickly as possible. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time by posting a new version on our website. We encourage you to review this policy periodically for any changes. Your continued use of the website after any changes constitutes your acceptance of the updated Privacy Policy.

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11. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or would like to make a request, please contact us via the section below:

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Zelica Health

Phone: +61 0468 881988

Email: [email protected]

Website: www.Zelica.health