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New Moon

Nursing Home (RACF) Doctor Visits — Regular Rounds + Telehealth Support

Timely medical care, right where residents live.

Zelica Health provides scheduled weekly or fortnightly GP rounds at your facility,

with same-day Telehealth support for nursing staff when issues arise.

Documentation and care plans returned fast to keep everyone aligned.

Zelica Health provides home visit GP care for residential aged care facilities (RACFs) in Victoria.
What we offer: resident appointments, regular rounds, medication reviews, care‑plan follow‑ups, eScripts/eReferrals, and facility subscriptions for priority & scheduled care.
Billing: bulk billing available for eligible patients/services; criteria shown at booking or agreement.
Not for emergencies: call 000 for urgent deterioration.

Book now: https://zelicahealth.zedmed-appointments.systems/

Who this page is for

  • Residential Aged Care Facility (RACF) managers seeking reliable, scheduled GP rounds

  • Directors of Nursing needing rapid escalation pathways and clear documentation

  • Facilities wanting streamlined medication charts, scripts, care plans, and follow-up

  • Homes aiming to reduce transfers and improve continuity of care

  • Predictable coverage: Weekly or biweekly on-site rounds with a named GP

  • Rapid escalation: Same-day Telehealth with nursing staff when issues arise

  • Documentation you can trust: Clear progress notes, med charts, care plans, and family updates

  • Continuity: One team coordinating with your nursing staff, allied health, and specialists

  • Quality & safety: Evidence-based practice, deprescribing where appropriate, and escalation criteria

  • Privacy & compliance: Secure systems, consent workflows, and AHPRA-compliant communication

What We Deliver

Service Options

Weekly Rounds

Best for larger facilities or higher acuity needs.
Includes: resident lists prior to visit, on-site assessments, scripts/med charts, wound reviews, care plan updates, pathology requests, and documented handover.

Fortnightly Rounds

Ideal for stable cohorts.

Same deliverables, with Telehealth bridging between visits.

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Ad-hoc/Intake Blocks

For new facility onboarding or catch-up reviews—batch assessments, medication reconciliation, and care-plan standardisation.

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On-the-day Workflow

  1. Pre-round list: Nursing provides resident list + priorities by 2pm the day before.

  2. Bedside reviews: Focused assessments; vitals, wound checks, med charts, scripts.

  3. Orders & referrals: Pathology, imaging, allied health, specialist letters.

  4. Handover & notes: Same-day summary to nursing; updates to My Health Record where appropriate.

  5. Family comms (as arranged): Key updates shared via your agreed protocol.

  6. Telehealth bridge: Issues between visits handled via clinician-to-nurse Telehealth.

When a resident deteriorates or a new issue appears, nursing staff can book same-day Telehealth.


Use cases: symptom triage, med chart queries, wound escalation, results review, care-plan tweaks.
 

Outcome: faster decisions, fewer transfers, clearer documentation.

Telehealth with Nursing Staff

What’s Included in Rounds

  • Comprehensive review of flagged residents + opportunistic checks

  • Medication review & deprescribing where safe; chart updates; e-scripts

  • Wound assessment & management plans

  • Chronic disease reviews (diabetes, COPD, heart failure, dementia)

  • Behavioural & cognitive assessments; delirium/dementia care planning

  • Advanced care planning (ACP) conversations and documentation (as agreed)

  • Referrals: physio/OT/speech, community services, specialists

  • Pathology requests and result follow-up

  • Clear, audit-ready documentation and nursing handover

Billing & Eligibility

Most services for RACF residents are billed to Medicare where eligible, which typically means no out-of-pocket costs for residents.


Notes: eligibility and exceptions apply; some services or after-hours requests may attract different arrangements. We’ll confirm during onboarding and include this in your facility agreement.

Coverage Area
Languages

  • Greater Melbourne with emphasis on inner-west and surrounding suburbs (expandable on request).

  • Contact us to confirm availability and scheduling windows at your facility.

English • Vietnamese • Chinese (Simplified/Traditional)​

Clinical Governance & Compliance

AHPRA Registered Doctors

Evidence-based guidelines;

Shared escalation thresholds.

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Consent & Privacy

Secure systems;

Resident/family consent pathways

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Documentation

ZedMed with summaries shared via secure messaging/My Health Record where appropriate;

Facility documentation system

Partnership Onboarding

  1. Intro call: facility needs, roster, escalation map

  2. Agreement & schedule: weekly/fortnightly round time slots

  3. Resident intake: baseline info, ACP status, key risks

  4. Kick-off round: standardise documentation and care-plan templates

  5. Review cadence: monthly service review with DON/manager

FAQs

How quickly can you start?
Typically 1–2 weeks from agreement, sooner if we have clinician availability.

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What if we need an urgent review between rounds?
Use the Telehealth escalation path for same-day clinician-to-nurse consults.

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Do families get updates?
Yes—via your agreed communication protocol and consent settings.

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After-hours?
We can discuss limited after-hours Telehealth pathways; emergencies follow standard 000 protocols.

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Interpreter services?
Available for Telehealth and on-site by arrangement.

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How do prescriptions work?
e-Scripts and chart updates provided; originals sent as required by your policy.

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What about pathology and imaging?
We order as needed; results are followed up and documented with clear plans.

Disclaimer

  • AHPRA-registered | Privacy & security compliant | Clear, audit-ready documentation

  • Doctors with residential care experience | Continuity & deprescribing focus | Rapid follow-up

Enquiry

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