Residential Aged Care Telehealth GP
Consistent, coordinated GP telehealth for residential care.
Priority access for your residents, documentation that lands where you need it, and clear escalation pathways.
Zelica Health provides telehealth GP care for residential aged care facilities (RACFs) in Victoria.
What we offer: resident appointments, regular rounds, medication reviews, care‑plan follow‑ups, eScripts/eReferrals, and facility subscriptions for priority & scheduled care.
Billing: mixed billing (bulk billing available for eligible patients/services; criteria shown at booking or agreement).
Not for emergencies: call 000 for urgent deterioration.
Who is this for
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Residential aged care facilities (RACFs) and supported accommodation in Victoria
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Facilities needing reliable after‑hours cover, routine reviews, or gap support to onsite GPs
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Residents with stable conditions requiring follow‑up, results, script management, or care‑plan reviews
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Telehealth GP consults (phone/video)
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eScripts to nominated pharmacy
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Prescription to local prescribing software/BestMed
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eReferrals and pathology forms
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Results follow‑up and communication to facility RN/team
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Medical certificates and carer certificates when appropriate
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Preventive & chronic disease reviews (where suitable for telehealth)
Services for Residents
Priority Subscription (RACF Partner) — monthly service agreement
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Priority queue for resident bookings (same‑day where capacity allows)
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Scheduled virtual rounds (e.g., weekly/fortnightly)
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Dedicated clinician liaison + secure messaging channel
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Standardised templates for handovers and care‑plan reviews
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Quarterly review meeting and data summary
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Mixed billing for individual consults; eligible services may be bulk billed (criteria apply)
Standard Subscription — monthly service agreement
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Reserved slots on nominated days
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Secure messaging for documentation and queries
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Shared templates & streamlined eScript/eReferral workflows
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Mixed billing for individual consults; eligible services may be bulk billed (criteria apply)
Pricing: Provided on request once panel size, expected demand and pharmacy integrations are confirmed.
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Appropriate for non‑emergency presentations, follow‑ups and routine care suitable for telehealth
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No Schedule 8/controlled medicines initiation via telehealth; ongoing management only where compliant and clinically appropriate
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Some conditions require in‑person assessment; we’ll advise and refer accordingly
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For acute deterioration or red‑flag symptoms, call 000
Clinical scope & limits
Documentation
&
Communication
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Consult summaries sent to the facility secure email/messaging
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eScripts sent to your nominated pharmacy (SMS/email token or direct integration where supported)
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Clear notes on monitoring, parameters for re‑review, and escalation triggers
How Onboarding Works
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Enquiry: Facility completes onboarding form (key contacts, pharmacy, pathology provider).
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Agreement: We confirm subscription tier, escalation pathway, and documentation preferences.
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Setup: Shared templates, consent processes, and secure messaging.
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Go‑live: Book residents through our portal; we provide a laminated quick‑reference guide for staff.
Fees & billing
Service Area
Languages
We use mixed billing. Bulk billing may be available for eligible residents/services under current criteria (shown at booking or set out in the facility agreement).
Any subscription fees cover service access features (e.g. priority slots, scheduled rounds) and may substitue clinical billing, please enquire.
Telehealth for all Victorian RACF residents.
Identification and consent procedures apply.
English • Vietnamese • Chinese (Simplified/Traditional)
FAQs
Do you replace our regular visiting GP?
We complement existing providers and can fill gaps (after‑hours/leave) or provide routine telehealth follow‑ups where appropriate.
How do you handle consent and substitute decision‑makers?
We follow Victorian consent law. Facilities can share SDM/guardian details during onboarding; consent is confirmed before care.
How are scripts supplied?
eScripts are sent to the facility’s partnered pharmacy (token or direct). We can also prescribe directly onto the facility's prescribing software (e.g. BestMed or others).
Paper scripts can be provided upon request.
Can you order tests and imaging?
Yes—pathology and imaging referrals can be issued; some collections may require on‑site services or external clinics.
Can residents be bulk billed?
Bulk billing is available for eligible residents/services per current criteria. Otherwise standard fees apply.
What about emergencies?
We are not an emergency service. For acute deterioration, call 000 and follow your facility escalation policy.